How much energy does my home use?
In My Accounts you can see the actual usage of your house in a graphical form and compare with the average use of similar homes. We strongly recommend you to take a look at it. There, you can enter information about your location, size and age of your house, how many residents live there and calculate how much energy a similar household uses in Iceland.
Why is the bill higher now than the last one?
If this is a settlement bill it may be higher than the previous assessment bill, there might be a normal explanation for it. The reason might simply be that a new, energy consuming electronic device has recently been taken into use in the home. Perhaps there might be a wrong meter reading or a wrong assessment. A malfunction might have occurred that resulted in continuous flow of water through the property, i.e. water flowed nonstop. An oven might have broken down, a rupture in a duct or control valves have stopped working.
What is a settlement bill?
Customers usually get a settlement bill for hot water and electricity once a year according to meter readings. This is to verify previous usage.
If we have received a new meter reading since the last bill was issued, we will send you a settlement bill. That bill is both a settlement- and an estimate bill since it adjusts the usage of energy until the new reading is done along with the estimation being added, until the end of that billing period.
What is an estimate bill?
Our customers receive a so-called estimate bill for hot water and electricity 11 months a year. Estimate bills are based on previous usage history. We always send estimate bills unless the meter has been read since the last bill published, then we send a settlement bill.
Our estimate bills are normally very accurate. However, if you think that is not the case we recommend you send us a reading of the meters using My Account – our service web. Following that you receive a settlement bill from us and after that an estimate bill that reflects your usage better.
The usage of hot water varies highly following the seasons. We’ve therefore divided the yearlong usage equally on your bill regardless of the season. Therefore, you always pay the same amount every month and the home’s expenses don’t fluctuate month by month.
Metrics of a square meter uses the symbol m2. We use square meters to calculate the area size of a housing which is the basis for calculating water- and sewer charges.
Metric of electricity is a kilowatt hour and uses the symbol kWh. Most electricity meters measure kWh which the bill is based upon.
Metrics of energy is a watt and has the symbol W. Electronic devices and light bulbs use a certain amount of watts. The energy of power stations is also measured in watts. For example, Hellisheiðarvirkjun is approx. 300.000.000 watts or 300 megawatts (MW).
To find out how much energy (kWh) an electronic device uses one needs to multiply its energy (W) with the hours the device is in use.
- 60 W light bulb for 1 hour is 0,06 kWh
- 2200W electronic oven for 1 hour is 2,2 kWh
- 2000 W stove for 30 minutes is 1 kWh
How are assessments and bills organized regarding water- and sewer charges?
Property owners in areas where Veitur oversee water and sewer, receive an assessment bill in mid-January of each year. On that bill, which is electronic and published in My Account, shows the amount and how the charges are divided between due-dates.
Assessment bills are issued in mid-January of each year and also in My Account - our service web. Customers who are 67 years and older get their assessment bills sent via mail if they have not wished for an e-invoice.
The year’s charges are collected on 9 due dates from February to October. The due date is on the 2nd day of each month or the next following work day. It is also available to request for a lump-sum payment with a due date in June.
Calculation of charges
Charges are calculated in accordance with the size of a property in square meters along with a fixed rate. Charges are updated yearly in accordance with construction cost index. For further information, see our price list.
Bills for water- and sewerage are issued in accordance with assessments and are accessible via online banking and in My Account.
Method of Payment
We offer the same methods of payment for energy as for water- and sewer charges; credit cards, online payment, bill via mail and payment service. The method of payment does not change unless you request it.
When there is more than one owner of a property, in most cases the person listed with the owner number 001 in Real Property Database is the one registered as the client with us. There is no problem to send us a request to change payers, but the payer must be a listed owner at Real Property Database. It can also be requested that bills are sent to owners according to division of ownership.
We update our lists according to Real Property Database status on the evening of the 3rd day of every month. We issue bills for the following due date on listed owners. If a property is registered to a new owner, information can be sent to us regarding changes that occur between the 3rd and 10th of every month, if a new owner is to receive the next bill.
Reduction in sewer charges for senior citizens and invalidity pensioners in Reykjavík.
Reduction in sewer charges for low-income senior citizens and invalidity pensioners in Reykjavík is entirely the decision of the city council for each case and conducted through the finance office of Reykjavík. Further information can be found at www.reykjavik.is or by calling Reykjavík service centre at: 4 11 11 11.
Laws and regulations
Water and sewer charges are charged according to laws on municipal water supplies, no. 32/2004 and the Act on development and operation of sewage systems no. 9/2009. It is permitted to place a fixed fee and a fee based on the property size, a maximum of 0.5% of the market value.
Why do Veitur oversee collection of water and sewer charges?
We took over the collection of water and sewer charges from municipals in 2011. Water and sewer are a part of our primary services but we have managed the Reykjavík sewage system since 2006 and water supply from the year 1909. Until the year 2010 the charges were collected by the municipals with real estate charges.
The aim of these changes was to simplify lines of communication. We collect the charges straight from the consumer so that communications between consumers and service providers are first-hand and efficient.
Where can I see what I paid last year?
Collection of water and sewer charges
Momentum manages the collection of water and sewer charges for Veitur. On their website you can find information on costs due to their collection. If the bill is unpaid on the morning of the 21st after the due date, it goes to be collected by Momentum. Their telephone number is 510-7700
When all due dates of assessment bills for water and sewer charges of one year are overdue, unpaid claims are sent for lawyers’ collection at Gjaldheimtan. Customers are advised to contact them. Their telephone number is 570-5500.
Lien stipulated by law applies to water and sewer charges. The registered owner of a property is responsible for payments of charges according to section 8 of laws no. 9/2009 on the structure and operation of sewers.
Our bills have a due date on the 5th day of every month or the next workday after that. A due date is the same as a final due date.
Bills are usually issued to customers between the 10.-15. of each month. All bills can be found at My Account or in e-bills via online banking.
Due date is the same is final due date:
- The 5th day of each month or the next working day after that for electricity, heating and usage charges of cold water.
- Second day of each month or the next working day after that for water and sewer charges. These bills are sent out 9 months a year, from February to October.
How is the account for electricity divided?
We are required by law to divide the electricity bill so as to clarify what belongs to distribution, transport and countervailing charge.
The electricity bill explains this as so:
Distribution is for distribution of electrical energy and service of Veitur. Transportation is for Landsnet service which runs the power system. The countervailing charge goes to the government to balance energy costs between regions in the country according to laws no. 98/2004.
Why are there slip charges, notice- and payment charges?
We collect service charges to cover the cost of printing and sending bills, or to publish them electronically.
- Each bill that is sent via mail there is additional slip charge.
- Each bill that is issued electronically there is additional notice and payment charge. That is much lower than the slip charge.
Service charges can therefore be reduced by paying energy bills with direct payment, credit card or e-bills via online banking.
What is online payment?
Online payment is a good choice for those who want to pay their bills via online banking and decrease their service charges. The bill appears in unpaid claims in the online bank, and is not sent via mail. The bill also appears in My Account.
What is a credit card payment?
With this method a credit card is used to pay bills with a regular and convenient method. Service charges are lower than when a bill is sent via mail.
What is a payment service?
If you choose to pay your bills with payment service, you need to contact your bank and setup a payment agreement with them and have them include your payments to us. After that, the bank will notify us and we will charge the payment accordingly.
We are authorized to collect late payment interests after the due date has passed until the day the bill is paid along with any other additional costs that is added while the bill is being collected. There are various laws and regulations that allow Veitur to close the energy supply down due to non-payment, but we let know of impending closure via written notice sent by mail. Of the energy supply is closed down due to non-payment charges are added due to costs relating to that procedure according to our pricelist. That charge is additional to other collection costs.
Collection procedures of energy bills – companies
Due date of bills is on the 5th each month or the next work day following. If the bill is not paid before the due date collection cost is added to the claim on the 20th day of the late payment. Furthermore, a reminder letter is sent. If the bill is not paid within 35 days from the due date, we send out a closing notification where the planned closing is stated. The closing of electricity, hot water or sale of cold water through a meter then takes place 50 days after the due date if our notifications have not been reacted upon with either a payment or a settlement.
Do you want to know more?
If you have any further questions don’t hesitate to contact us.
Collection procedures of energy bills – individuals.
Due date of bills is on the 5th each month or the next work day following. If the bill is not paid before the due date collection cost is added to the claim on the 20th day of the late payment. Furthermore, a reminder letter is sent. If the bill is not paid within 65 days from the due date, we send out a closing notification where the planned closing is stated. The closing of electricity, hot water or sale of cold water through a meter then takes place 80 days after the due date if our notifications have not been reacted upon with either a payment or a settlement.
Do you want to know more?
If you have any further questions don’t hesitate to contact us.
What is a countervailing charge of electricity?
The countervailing charge goes to the government to balance energy costs between regions in the country according to laws no. 98/2004. The charge is only added to distribution of electricity, but not on sale items (for example from ON).
How high is the countervailing charge for electricity?
- As of 1 January 2016, the rate will be 0.30 kr./kWh.
How is the countervailing charge collected?
- In the estimated bill 0.30 kr. per kWh are collected.
Is value added tax (VAT) levied on top of the countervailing charge on electricity?
- Yes, VAT is levied on top of the charge in the same tax bracket and on the electricity itself (current rate 24%).